Refund policy

Refund & Return Policy: Puravia

Last updated: 11 October 2026

At Puravia (a brand operated by Puravia LLC), we want you to love your results. If you do not, our satisfaction guarantee is here for you.

1. Satisfaction Guarantee

Every Puravia product (Botanical Firming Body Oil and Lift & Firm Neck Cream) is covered by a 60-day money-back guarantee, counted from the date you receive your order.

If you are not satisfied with the product, contact us at contact@trypuravia.com within 60 days of receiving your order. Your product may be opened and used: you do not need to keep it sealed. We will refund the full amount you paid for the product, with no return required. For orders containing several bottles, the guarantee applies to the whole order. The guarantee applies once per customer and per order, and requests must be made within these 60 days.

Refunds are issued to your original payment method within 14 days of our approval. Your bank or card issuer may need additional days to show the refund on your statement.

2. Legal Right of Withdrawal (14 days)

In accordance with UK and EU consumer law (including the UK Consumer Contracts Regulations 2013), if you live in the UK or the EU you have the right to withdraw from your purchase within 14 days of receiving your order, without giving a reason. To exercise this right, contact us at contact@trypuravia.com for return instructions. This statutory right is separate from, and in addition to, our satisfaction guarantee.

Under the statutory right, products must be returned unopened and unused, in their original sealed packaging, because cosmetic products cannot be resold once opened for hygiene and health protection reasons. Return shipping costs are the responsibility of the customer. Once the product is received and inspected, the refund is issued for the full amount paid within 14 days.

3. How to Make a Request

1. Email us at contact@trypuravia.com with your order number and, if relevant, a short note on why the product did not meet your expectations.
2. We confirm your request and, where a return is required, send you return instructions. Do not send any parcel before we confirm.
3. We issue your refund as described above.

4. Refunds

Upon approval of your request, we will send you an email confirming the refund. The refund is processed to your original payment method. Original shipping fees paid at checkout are refunded when the full order is refunded.

Delayed or missing refunds: first check your bank account, then contact your bank or card issuer. If you still have not received anything, contact our customer service at contact@trypuravia.com.

5. Damaged Products or Wrong Items

If you receive a product that is damaged, leaking or incorrect, please contact us within 48 hours of delivery at contact@trypuravia.com. Attach clear photos showing the issue. We will arrange a replacement or a full refund at no additional cost to you.

6. Allergic Reactions

If you experience irritation or an allergic reaction, stop using the product and consult a healthcare professional if needed. Contact us and we will refund your order under our satisfaction guarantee.

Important Notice

This policy applies in compliance with your statutory rights under applicable consumer protection laws. Nothing in this policy affects your legal rights. If you have any questions or need assistance, please contact our customer care team.

contact@trypuravia.com
Puravia LLC, 167 Madison Ave, Suite 205, New York, NY 10016, United States