Shipping policy

Shipping Policy: Puravia LLC

Last updated: 11 October 2026

At Puravia LLC, we are committed to providing fast, reliable delivery for all our customers. Below you will find the details of our shipping policy.

1. Order Processing Times

All orders are processed and shipped within 24 to 48 business hours after payment has been successfully confirmed. Once your order has been shipped, you will receive a confirmation email containing your tracking number and courier information.

2. Delivery Times

Our delivery times vary depending on your location. All times are counted after dispatch (processing takes an additional 1 to 2 business days):

• United Kingdom: 5 to 7 business days
• Europe (France, Germany, Netherlands, Belgium and others): 5 to 9 business days
• United States and Canada: 7 to 14 business days
• Australia and New Zealand: 7 to 14 business days
• Rest of the World: 10 to 20 business days

Please note: we deliver to the destinations offered at checkout. Delivery times are estimates and may vary due to public holidays, seasonal peaks, customs, or courier delays beyond our control.

3. Shipping Fees

Shipping costs, if any, are calculated at checkout before payment confirmation. We offer tracked standard delivery to ensure your order arrives safely and on time.

4. Carriers and Order Tracking

We partner with reliable courier services to guarantee the secure delivery of your purchase. Once your order is shipped, you can track its progress using the tracking link provided in your confirmation email.

5. Shipping Address and Errors

It is the customer's responsibility to ensure that the shipping address provided during checkout is accurate and complete. Puravia LLC cannot be held responsible for delays or losses caused by incorrect address information. If an incorrect address is provided, any re-shipping fees will be at the customer's expense.

6. Customs, Duties and Taxes

For deliveries outside the country of dispatch, import duties, customs fees or taxes may be charged by the destination country. These are the responsibility of the customer unless they were shown and collected at checkout.

7. Lost or Delayed Parcels

If your order has not been delivered within the estimated timeframe, please first check your tracking details. If your parcel is marked as "delivered" but you have not received it, we recommend checking with your neighbours or local postal office. For further assistance, please contact our customer service team at contact@trypuravia.com.

8. Damaged Parcels Upon Arrival

If your parcel arrives damaged or a bottle or jar is leaking or broken:

1. Take clear photos of both the packaging and the damaged product.
2. Contact our customer service within 48 hours of delivery at contact@trypuravia.com.
3. Our team will review your case and offer an appropriate solution, either a replacement or a refund, depending on the situation.

9. Customer Support

For any questions or issues related to shipping or delivery, please contact our customer care team at contact@trypuravia.com.

Puravia LLC, 167 Madison Ave, Suite 205, New York, NY 10016, United States